Privacy Policy
Racket & Quill Collective is committed to protecting the privacy of individuals who interact with our online platform and services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with our personalized tennis coaching, advanced stroke analysis, mental game strategy, junior development programs, adult clinics, high-performance training camps, sports journalism, content creation, player interviews and profiles, event coverage, and podcast production.
Information We Collect
We collect various types of information to provide and improve our services.
- Personal Information You Provide: This includes information you voluntarily submit when you register for programs, contact us, subscribe to our newsletters, participate in surveys, or communicate with us. This may include your name, email address, phone number, physical address, date of birth (for age-specific programs), payment information, and any other details relevant to the services you request.
- Performance and Training Data: For coaching and analysis services, we may collect information related to your tennis performance, such as video footage of your strokes, session notes, progress reports, and physical attributes relevant to training.
- Interview and Content Information: If you participate in our sports journalism activities, player interviews, or podcast productions, any personal information, opinions, or details you provide during these sessions may be collected and used as part of the content. We will obtain your consent before publishing such content.
- Automatically Collected Information: When you access our online platform, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us understand how users interact with our platform and improve our services.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our online platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services, including personalized coaching, training programs, and content delivery.
- To process your registrations, payments, and communicate with you about your services.
- To personalize your experience and tailor our services to your specific needs, particularly in coaching and analysis.
- To analyze tennis performance, provide feedback, and track progress within our coaching programs.
- For our sports journalism and content creation activities, including player interviews, profiles, and event coverage, with your explicit consent where required.
- To improve our online platform, services, and develop new features.
- To send you service-related communications, updates, newsletters, and promotional materials (you can opt-out of promotional emails).
- To detect, prevent, and address technical issues or illegal activities.
- To comply with legal obligations and enforce our terms and conditions.
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so, particularly for sharing performance data with other coaches or for publication of interview content.
- In Case of Business Transfer: If Racket & Quill Collective is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for legal, tax, or accounting purposes). When we no longer need to process your personal data for the purposes outlined in this policy, we will delete or anonymize it.
Your Privacy Rights (GDPR and Canadian Privacy Laws)
Depending on your jurisdiction, particularly if you are in Canada or subject to GDPR, you may have certain rights regarding your personal information, including:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure ("right to be forgotten"): You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the timeframes required by applicable law.
Children's Privacy
Our services, including junior development programs, are designed for users of all ages, including minors. For children under the age of 13, we require explicit consent from a parent or legal guardian for the collection of personal information, in compliance with applicable children's privacy laws. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, your privacy rights, or our privacy practices, please contact us:
- Racket & Quill Collective
- 1290 Queen Street East, Suite 210,
- Toronto, ON, M4M 1L7,
- Canada